Our objective is that, as our customer, you should feel secure with our processing of your personal data. We respect your personal integrity and treat all personal data with due care – we do all we can to protect your personal data from unauthorised use. In this Personal Data Policy, we describe how we ensure that your personal data is processed in accordance with applicable legislation, such as the General Data Protection Regulation (GDPR). The purpose of this policy is to provide you with security and to give you detailed information on how we handle your personal data. In the following text, we explain how data is handled, saved, and deleted, and what your rights are.
What constitutes personal data?
Personal data is information that can be linked directly or indirectly to a physical, living person. Processing of personal data includes all handling of personal data, including: collection, analysis, registration, deletion and storage.
Responsibility for personal data
Catena AB (hereafter “Catena”), Corp. ID No. 556294-1715, with the address Box 5003, SE-25005 Helsingborg, Sweden, tel. +46 (0)42-449 22 00, e-mail email@example.com. Catena AB is responsible for protecting the personal data you submit to us and is responsible for processing this in accordance with applicable legislation. Our website contains links to other websites. Our responsibility for protecting personal data does not extend to personal data processed through or on those websites.
How do we collect data about you?
What data do we collect?
Catena collects the following data for the purposes we describe below:
Name, address, phone number, e-mail address and date of birth for example. If you are self-employed, your personal identity number will be registered if that is also your company’s corporate identity number.
Pictures and movies
For safety and security in our properties. This information is reviewed only if there is a suspicion of crime or in case of damage. In case of suspicion of a crime, the photographic material may be disclosed to the police and, when investigating damage, may also be shared with the claims handler. Camera surveillance is carried out with the support of the Camera Surveillance Act and with the restrictions that follow from the Data Protection Regulation.
Information regarding your health (allergies for example) that you submit personally in connection with, for example, events and conferences that we arrange. By providing data about your health and agreeing to these being processed, you approve our use of that data to provide a good experience. These data are deleted in connection with the end of the event.
How is the data used and on what basis?
All data is used to fulfil, perform and improve Catena’s commitments, services and customer care. We process personal data legally for the following purposes:
For administration and delivery commitments
Catena processes your personal data for administrative and delivery purposes, that is, to be able to meet its obligations under a lease agreement with you.
For good customer care
We may use your personal data when you contact us with questions, comments or, for example, faults, to provide you with the customer care to which you are entitled in accordance with the agreement you have signed with us. We process your personal data, including your name and reservation number, in order to complete such service matters.
Following your consent, your personal data may be used to enable us to provide you with favourable offers through direct marketing of our own goods and services or those of specially selected partners. This includes Catena adjusting newsletters according to the preferences and needs you have specified.
To comply with statutory requirements
We process your personal data to meet our obligations under laws and regulations with regard to security, bookkeeping and accounting, for example.
For security in properties
In many properties there are entry- and securitysystems, some of them administered by Catena. This entails handling of personal data for employees of the tenant. Both Catena, our tenants and employees of the tenant, have a legitimate interest in the properties having entry- and securitysystems with regard to safety, public order and crime prevention.
For how long do we retain your data?
Catena retains personal data only as long as it is necessary to preserve it to fulfil our agreement with you and the purposes for which the data was collected. We may also save your personal data on other grounds, for example, to comply with the Book-keeping Act. The statutory requirements then govern for how long we save your data.
The same personal data can be saved by us for different purposes and in different systems. For instance, your name may remain in our system so that we can deliver in accordance with the lease agreement while other personal data, for marketing purposes, for example, has been deleted.
If you have registered to receive newsletters from Catena, we will save your personal data as long as you wish to continue receiving the newsletter (if you no longer want to receive Catena’s newsletters, instructions are provided under “Your rights”).
When using security cameras in our properties, the data is stored for a maximum of two months from recording, which is considered to constitute a limited risk for the registrants' freedoms and rights. The risk is considered reasonable in comparison with the risk of being exposed to crime if security cameras were not in the property.
Who can we share your data with?
Catena may disclose your personal data to carefully selected third parties. All data transfers are conducted to fulfil the purposes of processing your personal data as described above. We undertake all reasonable legal, technical and organisational measures to ensure that your personal data is handled securely and with an adequate level of protection when transferring to, or sharing with, such select third parties. This may include suppliers, tenant organisations, insurance companies and debt collection companies. The personal data will be processed both manually and in computer systems.
In addition to the data you provide to us, we may gather data from credit info companies, Lantmäteriet (Swedish National Land Survey) and public records and coordinate that data with the personal data you have submitted to us.
Catena is responsible for your personal data be processed in accordance with applicable legislation. At your request or on our own initiative, we will correct, render anonymous, delete or supplement details found to be incorrect, incomplete or misleading. You also have the right to have your personal data moved (data portability).
You are entitled to receive a register excerpt from Catena including the personal data registered about you, the purposes for which the data has been processed and to what recipients the data has, or may be, divulged. Requests for register excerpts are to be made in writing, personally signed and must include name and personal identity number.
The simplest way to request register for excerpts, limited data processing, information about which third parties have had access to your personal information, or to correct your personal data is to send an e-mail to firstname.lastname@example.org.
If you do not want Catena to process your personal data for marketing purposes, for example, you are entitled to withdraw your consent at any time and/or to unsubscribe from our marketing announcements. Once we have received your message withdrawing consent, we will cease processing your personal data for the purpose for which you had previously given consent.
You are entitled to lodge a complaint with the Swedish Data Protection Authority if you feel Catena is processing your personal data in violation of current data protection legislation. Find out more here: https://www.datainspektionen.se/om-oss/kontakta-oss/
Changes to this Personal Data Policy
From time to time, we may make changes to our Personal Data Policy. Please visit our website regularly for updates.